After you’ve finished shopping on Lane Crawford, you can click on the black ‘checkout’ button that appears on a pop up when you add an item to your basket or select the black shopping bag icon in the top right corner. After being redirected to the shopping bag page, you’ll be able to review your items and your order total. Tap the ‘checkout’ button, and there’s then the option to guest checkout, sign in or sign in with Facebook. Next steps include entering your contact information and payment details to finalise your order.
Returns and exchanges can be made to Lane Crawford for FREE within 7 days of receipt, if items are in their original packaging and in a re-sellable condition. Exchanges are only available if requesting a new size. To organize a return by collection service, access your Lane Crawford account and complete the return request form. Refunds will usually be credited to the original payment method within 7-14 days. Delivery fees will not be refunded for any return or exchange.
Lane Crawford offers worldwide delivery. If you’re in Hong Kong SAR and China you can also choose the in-store collection service. Delivery to destinations other than Hong Kong SAR and China will be with you in 3 to 5 working days and have a $10, A$10, $7 and €10 shipping fee. Taxes and duties are calculated according to your selected shipping destination. Lane Crawford insures all orders during transit until your delivery is received. All orders must be signed for at time of delivery, and then you accept all responsibility for the order.
Privilege Programme: Join the Lane Crawford Privilege Programme to enjoy rewards and the best shopping experience. You’ll earn points each time you spend, and will receive a gift card when you’ve collected enough reward points.