LUISA VIA ROMA

LUISA VIA ROMA FAQ

What payment methods does LUISAVIAROMA offer?

LUISAVIAROMA accepts most major credit and debit cards, as well as PayPal, WeChat Pay, and bank wire transfer.

What is the LUISAVIAROMA return policy?

You can return items from your order for a refund within 28 days of the delivery date. All items must have the security tag still intact and must be in a new, unworn condition, while shoes should be returned in their original box. You will need to request a free return once you have signed into the ‘My Area’ section of the LUISAVIAROMA website. Enter your email and order number, and then select the items you would like to return. A Return Authorization Number (RAN), the shipping label and instructions for the return shipment will then be sent in a confirmation email.

How long do LUISAVIAROMA refunds take?

If you have paid with a credit card, refunds typically take around 10 days to reach your account. Refunds will be issued in the same currency as the original purchase, and if there may be differences in the amount refunded due to exchange rate fluctuations. Any original shipping costs are only refunded if all the items purchased in the order are sent back.

Can I cancel my order?

It may be possible to cancel your order before it is dispatched. Please contact LUISAVIAROMA Customer Service with your order number in the first instance.

What are the delivery options?

LUISAVIAROMA ships worldwide using UPS or DHL. Standard delivery within the European Union costs £12. If you need your order to arrive sooner than the standard 2-6 business days, express EU shipping is available at the cost of £15 and takes 1-2 business days. You will receive an email with a tracking number once the order is shipped.