Once you’ve finished shopping on Trouva, you’ll need to click on the shopping bag icon in the top right corner or select the navy-blue ‘go to basket’ button when you add an item to your cart. You’ll be taken to the shopping bag page, where you can view your order summary on the right. After hitting the blue ‘continue to checkout’ button, choose to checkout as a guest or to login to Trouva. Once you’ve logged in, scroll down to enter your promo code in the box below your order summary and total. Click ‘apply’ to see your new total, and enter your contact details and delivery address on the left. You can then choose your shipping method and enter payment details to complete the secure checkout process.
Trouva’s policy means you have 14 days from receipt of your item to let them know you want to return an item, and another 14 days to return your item directly to the boutique for a refund. All returned items must be in their original packaging. Any returns from outside the EU must be marked with zero commercial value, or any import duty and taxes incurred will be deducted from your refund. If you wish to exchange a product, you’ll need to return your item by following the standard returns procedure and place a new order for your replacement item through Trouva.
As items are shipped directly to you by individual boutiques, shipping times can vary and your order may arrive in multiple packages. If a boutique is based in the UK, delivery cost is $2.99 and typically takes 3-5 days to reach you. Any items shipped from European-based boutiques is $7.50, and Click & Collect to any boutique is FREE. Express delivery is offered by some boutiques and estimated delivery time is 1-3 days.
Create An Account: Register with Trouva and get early access to sales.
Share The Love: The refer-a-friend programme means if you share Trouva with your friends, they’ll get 15% off their first order. As a thank you, you’ll then get 15% off your next order.
Subscribe For Savings: You’ll receive 10% off your first order when you sign up to the Trouva email newsletter.